Now Hiring: River Place Country Club

Arcis Golf is looking to hire a Private Event Sales Director for River Place Country Club in Austin, Texas.  

Our purpose speaks to creating extraordinary experiences and forging emotional connections which provides ample opportunity for creativity and innovation. This role will appeal to someone with a self-confident, extroverted style that can enliven, engage and positively impact employees and members.

Read More

Now Hiring: Hosts Global

Operations Manager Hosts Texas (Austin)

Destination: Austin, Texas
Title: Operations Manager
Department(s): Operations
Reports to: Cristin Meehan, Director of Operations


Hosts Destinations Services a Destination Management Company “DMC” seeks dynamic & hard-working operations professional to operate special events, transportation management services, tour & evening activity programs to meeting and incentive management companies and in-coming corporate & association conventions of 100 – 20,000+ attendees. The ideal candidate will have integrity and a passion for the industry and will conduct all business matters fairly, honestly and ethically and with the utmost professionalism.


Logistics Management

  • Assume full responsibility for managing all aspects of the travel program. Ground services, including arrivals, departures, and event transfers; tours, dine-arounds, VIP assistance, Show Tickets, Venue Buy Outs, Registration staffing, food and beverage plus other requests as the program requires.
  • Prepare detailed written instructions known as a Schedule of Services that lists all the information as it pertains to a program.  This document also includes but is not limited to confirmation numbers, staffing information, BEOs, and Vendor documentation.
  • Brief field staff on program assignments, client requirements, and operational details.
  • Schedule staff as required for each assigned program, and assume responsibility for field staff throughout the program.

Budget Management

  • Select and secure appropriate vendors and suppliers to match client and contract requirements that meet the budget.  Purchase wisely, control costs, and strive to improve profit margins without sacrificing service.
  • Constantly seek opportunities for up-selling from first interaction with the client to onsite operations.
  • Obtain appropriate client approvals for changes, additions and cancellations.
  • Review and approve operational expenses for the program, including field staff time sheets, invoices, and petty cash requests.
  • Update Excel Program Book as soon as information changes and becomes available for each program.  Updates include but are not limited to, adding approved costs, inserting AMEX Charges for advance deposits.
  • Maintain appropriate and accurate documentation in each program file.
  • Submit timely requests for on-site checks, advance deposits and petty cash that are required for each program.
  • Schedule a preliminary billing meeting after the program’s completion for Trip Directors to review and approve.
  • Prepare final client invoice and Program Cost Analysis within appropriate time frames determined by management. HDS has 10 business days from programs completion to get the client the final invoice.
  • Reconcile petty cash advances at program’s completion & submit report to Accounting
  • Review Profit Margin and pay all outstanding invoices to vendors upon programs completion.
  • Identify future sales opportunities, specifically the location of the next event for each client or any future programs that HDS may assist.

Communication Management

  • Consult with and maintain a professional rapport with sales managers throughout the entire program.  Communication with the sales manager includes; Turnover Meetings (from proposal to contract reviewing all details), Vendor communication, Client communication and daily updates throughout the operation of the program.
  • Coordinate with all related suppliers (including security, transportation, venues and staff) prior to program to ensure effective information sharing and smooth operation.  Secure dock space, communicate with security & hotel.
  • Schedule of Services will be completed for all staff and client(s) (with vendor information removed) and signed off on by all parties 3 days prior to program.
  • Communicate with all Convention Services Managers or Venue Manager so that expectations are met.
  • Conduct client pre-convention meetings to review all details of the program and any last minute changes or additions to ensure effective information sharing and efficient operations during the program.
  • Update the Account Executives on a daily basis of the operations of the program.
  • Communicate irregular client requests and report operational problems to the Account Executive immediately so that a solution may be provided.
  • Maintain constant presence and availability to client throughout program operations to include:  cell phone on and available throughout the program, meeting the client so they feel a comfort level, being present at load ins and start of events.

 Additional Duties

  • Manager will be required to develop comprehensive proposals in conjunction with Account Executives and the Product Development Manager to deliver operationally sound services to our clients.
  • Attend Vendor presentations to stay in close communication with up and coming new ideas and venues.
  • Attend Site Inspections with Sales Manager if a logistical site is required.  Operations Manager is present to answer questions, and give logistical sound answers.
  • Assist Director of Operations with the Field Staff training on policies, best practices

Hosts Internal Office Duties

  • Manage the effective implementation and utilization of company-wide software systems including the Excel Program Book.
  • Understand and enforce all HDS policies and procedures within the office
  • Understand HDS philosophy and embrace inter-departmental cross-training and support opportunities.
  • Perform any and all managerial and administrative duties deemed appropriate by HDS corporate management to promote success

Minimum requirements

  • 2-5 years of operations experience in DMC, Special Events, Hotel or Hospitality related industries and an established base of contacts
  • Bachelors degree recommended
  • CMP or DMCP certification preferred
  • A solid understanding of corporate and association meetings is essential
  • Hands-on experience producing special events, managing transportation and tour programs is a plus
  • Confident presentation and written skills
  • Financial acumen and understanding of pricing models and GPM
  • Demonstrated ability to manage multiple projects
  • Organized, detail-oriented and an ability to multi-task
  • Creative thinker, successful troubleshooter
  • Excellent communication and organizational skills
  • Capacity to work within tight timeframes
  • An eagerness to stay in tune with what’s new and changing
  • Strong computer skills including knowledge of Microsoft Office applications
  • Ability to work both independently and as part of a team, with a sense of humor and enthusiasm
  • Conduct all business matters fairly, honestly and ethically and with the utmost professionalism.

Abilities required

The job requires the ability to work events as necessary which last between 1-4 days. These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

Read More

October 2019 Chapter Newsletter




Read More

Rumble in the Jungle 2019 Raffle Sneak Peek

Our raffle prizes for the Amazing NACE Fundraiser range anywhere from $585-$1650 in value!! Your best shot at winning is to buy a Golden Ticket or Arms Length Tickets which include a FREE Golden Ticket! Our Golden Ticket winner for the night will get to pick ANY prize they want so this is a seriously good deal! Ya'll want a sneak peak? We're not going to spoil the whole surprise yet, but here's a few of our prize packages to hold you over!

Read More

Did you know Party Host Helpers is in Texas?

                                                                                                                                                                                   [email protected]

August 2019 Meeting Recap

We had an incredible meeting this month all at which Lynne Wester of Donor Relations Guru shared some Disney Management tips and helpful reminders on what it truly means to be great at what you do!

Read More






At CORT, we believe that everything is possible through service.  Everyone, each individual, has the potential to make things happen; everyone is empowered.  We take pride in providing world class service and that details matter.  It's the little things that separate good from great.  Great things come from an authentic commitment to delivering our very best, every time, everywhere.  

We are looking for a dynamic Account Executive to join our growing team in our Austin/Dallas market.  We work with the top companies to deliver unparalleled service.  Whether it is for Coachella, a NATO Summit or Super Bowl, we are there to deliver every single time. 

Read More

Chapter Newsletter April 2019




Read More

June 2019 Meeting Recap

How lucky we were for perfect weather on our bat cruise during our last meeting!  

Many thanks to Steve Genovesi, from Visit Austin, for coming along for the ride as we discussed incorporating local attractions into our events.  We delved into what makes Austin so special for events, who and why big companies look to host their conventions here and how we can keep those events “weird”.

Read More

Now Hiring: Instawork

Read More

No It's Not About The Price: April 2019 Meeting Recap

The monsoon didn’t stop anyone from coming to Berry Creek Country Club for Meryl Snow’s, “It’s Not About the Price.”  We were immediately impressed with the job Glitter Poppy event stylists did with the ballroom and Marquee's rentals.  Taking advantage of the Georgetown annual Red Poppy Festival, the theme was immediately obvious.  The complimentary and complementary mimosas were a big hit as everyone arrived and dried off, and the adorable red poppy cookies from Bianca + Co were such a yummy treat to go! Of course we couldn't have heard or seen most of Meryl's presentation without the help of GGC Productions providing A/V, and we have the super talented Gypc Girl Photography to thank for these photos!
Meryl Snow, who came all the way from Philadelphia to speak to NACE Austin on her birthday, wowed us with the iea that our potential clients are buying based on value, not on price!  To demonstrate the value of our services, no matter if we’re in the catering, planning, or floral business; we have to solve their pain.  Instead of immediately asking the W questions (who, what, when, where) to qualify our clients, she gave us seven qualifying questions we can use to sell our services by telling the story of the event to close the sale. 

Read More

F This S: March 2019 Meeting Recap

We were blown away by the energy and information Rachel Sheerin brought to our March meeting! With the mission to make this year the best year ever, Rachel pinpointed signs of burnout, how to avoid it, and how to be our awesome selves in this high stress industry. 
Thank you to The Fairmont for hosting us and supplying a fabulous brunch buffet!  Photos courtesy of Word of God Photography, flower arrangements by Peekaboo Blooms, Adam with LeForce Entertainment provided A/V and was spinning some sick beats ;) during our networking hour, and last but not least, table linens and place settings provided by Premiere Events! And a special shout out to the Courtyard by Marriott Austin Pflugerville and Pflugerville Conference Center for hosting giving our speaker a wonderful place to rest! 
Keep up to date with NACE Austin on our Facebook page!

Post by: Stephani O'Connor with The Peached Tortilla

Spring Membership Campaign 2019

NACE is THE essential network for caterers and #eventsprofs! Join today and get 15 months of membership for the price of 12 and a free gift of marketing resources to help grow your business! Use code SPRING19 #GrowwithNACE

Read More

2019 Experience Scholarship Application

The 2019 NACE Experience Scholarship Application is live.  

Annual NACE National Experience Conference scholarships points are awarded for Chapter & Organizational loyalty and service. Each service opportunity is assigned a point value. The member(s) with the greatest number of points will be awarded scholarship funds. It is the responsibility of the member to track and document his/her point earnings and present them to the NACE Austin Scholarship Committee Chair, Jyll Vertuno, CPCE, no later than 5:00 p.m. on Wednesday, March 20, 2019. Points without documentation or late submissions will not be considered. Submissions will be reviewed by the Scholarship Committee by Wednesday, March 22, 2019. Winners will be notified by email by Monday, April 1, 2019.        


Read More

Premiere Events is Hiring

Premiere Events is hiring for an Event Rental Consultant at their North Austin Showroom! If you're interested in the position, please submit your resume via email to [email protected] for consideration!

Tourism & Hospitality Career Fair 2019


Read More

TEDxNACE Austin: 2019 Trends Talks

TEDxNACE Austin: 2019 Trends Talks

We had SUCH an amazing meeting to kick off 2019 and we are so grateful to all of our attendees, speakers, and vendor sponsors for knocking this one out of the park! Special shout out to Fine Art Memories Photography & Video for these photos! Check out the full album on our Facebook page!

Read More

Now Hiring: AT&T Hotel & Conference Center

Anyone in the market for a new job? AT&T Hotel and Conference Center is hiring for a Senior Catering Sales Manager! Shout out to our Treasurer, Blanca, for sharing this opportunity with us!

Read More

Marbridge Cause of the Quarter Q1 2019


Read More

Chapter Newsletter January 2019




Read More